FAQ

This FAQ page has been updated following the closure of all UK Centres in England from 5th January 2021. We understand that you may have a number of questions at this unprecedented time and we want be able to respond to these quickly throughout the closure.

Please first read through the FAQ document and if there are any questions that you have that have not been answered below, please go to the ask a question page and complete the form.

We will then provide a response to you as soon as possible by updating the FAQ section. This way all employees will be receiving the same messages at the same time.

Update - December 2020/January 2021

The UK and Welsh Governments have announced further national lockdowns in England and Wales taking effect from 5 January 2021 and 20 December respectively. This means that we are required to close our centres across England and Wales until we are allowed to re-open. We do not know at present when we will be allowed to reopen but we will of course keep you updated and let you know as soon as possible.

We will continue to work on our reopening plan to ensure that we're ready to welcome back staff and customers when we are able to.

I would like to take the opportunity to thank you again for your continued support and commitment during this challenging time. Let’s stay as positive as we can and look forward to re-opening.

Glen Hall

Managing Director

Frequently Asked Questions

Why is the centre closed?

All leisure centres in England have been ordered to close by the UK Government as of 5 January 2021 as part of the national lock down to combat the spread of coronavirus.

All leisure centres in Wales have been ordered to close by the Welsh Government as of 20 December 2020 as part of the national lock down to combat the spread of coronavirus.

How long will the centre be closed for?

At present we do not know how long the closures will remain in place for.

Should I still come into work?

As our centres are closed, you are no longer required to come into work.

Will I still be getting paid?

The Government has extended the Coronavirus Job Retention Scheme from November 2020 until the end of April 2021. Under this scheme, employees who are not able to work due to site closures may be designated as a furloughed worker and will be paid 80% of their wages up to a monthly cap of £2,500. Employees will be notified if they are to be designated a furloughed worker.

As a furloughed worker" you will receive 80% of your monthly pay under the scheme. Due to financial pressures as a result of centre closure, the company will not be able to provide the 20% top up.

How will the furlough pay be calculated for full or part time employees on a salary?

If you have a question on how your furlough pay has been calculated please email payrollEnquiries@parkwood-holdings.co.uk

I am a casual, can I be a furloughed worker?

Under the Coronavirus Job Retention Scheme, casual workers may be designated as a “furloughed worker” in order to be eligible to receive payments under the Scheme. Due to changes in the Coronavirus Job Retention Scheme rules, whilst on furlough, casuals will no longer be paid a month in arrears.

This means that as a casual worker you will receive payment in January for any hours worked in December and you will receive furlough pay, i.e. 80%, for January.

When you return to work, you will be paid a month in arrears and this means that you will not receive pay for any hours worked until the following month.

I am a casual worker, my centre is closed, how will I be paid for my December hours?

Please make sure that your Manager has your timesheet as soon as possible. Your December hours will be paid in January as usual but we will need your completed timesheet to do this.

Will we be getting paid on our usual pay date?

Yes, pay day remains the last working day of the month

How will my furlough pay be calculated

The Company will calculate payment in accordance with the government guidance and the scheme rules.

Is annual leave still accrued during furlough?

Annual leave is still accrued during furlough. Any annual leave accrued during your furlough period will be designated as taken during this period. We will top up the 80% pay you receive as a furloughed worker to 100% so that you will receive full pay for this designated annual leave.

What will happen to my pension?

Your pension contributions will still be deducted from your salary during furlough unless, due to the current circumstances you wish to stop paying your pension contributions.

If this is the case please email payrollenquiries@parkwood-holdings.co.uk.

Now the centres are closed, how will you keep in touch with me?

We will keep in touch with you via your Manager. Please make sure that we have your up to date contact details including your email and phone number, you can do this via this site. Updates will also be posted here and the HR team are responding on a daily basis to questions that you raise on this site.

If you currently have more than one employer

If you have more than one employer you can be furloughed for each job. Each job is separate, and the cap applies to each employment separately. If you’re put on furlough by more than one employer, you’ll receive separate payments from each employer. The 80% of your normal wage up to a £2,500 monthly cap applies to each job.

You can be put on furlough by one employer and continue to work for another, if it is permitted within your employment contract. You can be furloughed in one job and receive a furloughed payment but continue working for another employer and receive your normal wages.

Can I do any volunteer work or training?

Once you are on furlough you will not be able to work for your employer, but you can undertake training or volunteer subject to public health guidance, as long as you’re not:

• making money for your employer

• providing services to your employer

Have people on maternity leave been affected by the change of employment status to Furlough employee?

Employees on maternity leave continue with maternity leave and have not been designated a furloughed worker and continue to receive statutory maternity pay in the normal way.

What’s going to happen to my holiday hours if it doesn’t reopen when I go on maternity leave.

If you have been unable to use up your annual leave prior to going on maternity leave, then this can be taken at the end of your maternity leave.

How to View your Payslips/ P60’s/Update Personal Details

All payslips and P60’s are available to view on a service portal. This can be accessed on any browser by using the following address. This address is compatible on all browsers

https://my.adp.com/static/redbox/login.html

If you have not accessed your payslips before or you have returned to employment another associated group company then registration will be required.

How do I Register

1. To register go to https://my.adp.com/static/redbox/login.html and click on the REGISTER NOW button

2. To Register you will need the following Registration code Parkwood1-33557437

3. It will then ask you for your Name, Date of Birth, National Insurance Number, Payroll Number (10 digits), Post Code.

The details you enter must match the data held on the payroll system.If these do not match then it will confirm that it cannot find your record. Should this message appear then please contact payrollenquiries@parkwood-holdings.co.uk or call 01772 428699 to verify your data we hold is correct.

Once registered you will need to create a password and then your login ID will be provided in the following format - Initial / surname@Parkwood1

If there are other employees with the same initial /surname combination then this will be succeeded by a number.

I have an account but am unable to access

If you have previously registered but not accessed the portal in the last few months you may receive a message stating that you do not have permission to access the site. Due to lack of Activity your account may be suspended.

Please contact payroll either by email at payrollenquiries@parkwood-holdings.co.uk or call 01772 428699 to reactivate your account and reset your password.